Returns & Exchanges
At Phitku, we want you to glow with confidence; if you are not completely satisfied with your beauty purchase, you can return or exchange eligible products within 30 days of delivery.
Initiate Your Request
Log into your Phitku account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Prepare the Package
Place the unused or gently used products in their original packaging, ensuring all safety seals and promotional items are included to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 business days.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method or issue store credit within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing