Frequently Asked Questions
Everything you need to know about Phitku beauty and your orders.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking link so you can follow your package's journey to your doorstep.
Are Phitku products cruelty-free?
Yes, we are committed to ethical beauty. All Phitku products are 100% cruelty-free and are never tested on animals at any stage of production.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range between 7-14 business days.
What is your return policy?
We want you to love your glow! If you are not satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change my shipping address after placing an order?
We process orders quickly to get them to you fast. If you need to change your address, please contact our support team within 1 hour of placing your order.